Stories from the front desk

12,400 shops.
One calmer
Saturday.

We met every one of them at the busiest hour of their week. Here are the numbers, the threads, and the honest before-and-afters.

12,400+
small businesses
68
industries
38M
messages stitched
11.4h
saved weekly · per owner
CASE STUDY · 90 DAYS

From "we'll get back to you" to a clean Saturday inbox.

Northwall was losing 1 in 4 leads to missed calls and stale Instagram DMs. After plugging in Foyer, the AI receptionist caught 312 after-hours calls in the first 90 days. Sam stopped working Sundays.

Northwall Plumbing
Portland, OR · 12 techs
+43%
leads captured
-62%
reply time
4.96
Google rating
WEBCHAT → SMS

Tripled review volume in a quarter.

The webchat handoff was the unlock. They started capturing the phone in one question — then closing the loop on Google reviews 35 minutes after the customer drove off.

3.1×
review volume
-58%
no-shows
$184k
recovered/quarter
Stovetop Auto · Austin, TX · 4 bays
Auto
REPLACED 3 TOOLS

"The owner took a Sunday off in July."

Foyer replaced their old appointment-reminder SaaS, a shared front-desk phone, and a separate review tool. One inbox now runs the whole practice.

-$340/mo
tools cancelled
11h
saved per week
Hawthorne Dental · Portland, OR · 3 chairs
Healthcare
MULTI-LOCATION

Four locations, one calendar, one brain.

Each chair gets its own ring group; the AI knows which stylist takes which kind of cut. Linden runs the whole network out of one inbox with a roll-up dashboard.

98.4%
rebook rate
+$78k
recovered tips/yr
Linden Salon Group · Brooklyn, NY · 4 locations
Retail & local
WHATSAPP

Guests text. The lodge texts back.

International guests preferred WhatsApp. Foyer routes WhatsApp + SMS + Instagram into one thread per guest, so the front desk knows the full story before they arrive.

+22%
direct bookings
4.97
guest rating
Bayside Lodge · Tofino, BC · 26 rooms
Hospitality
AI RECEPTIONIST

The AI sounds like the front desk.

Oakridge trained a custom voice from a recording of their long-time office manager. Callers can't tell the difference. Booked 142 visits while the team was offline.

142
after-hours bookings
+38%
first-call resolution
Oakridge HVAC · Boise, ID · 9 techs
Home services
The numbers · Q1 2026 benchmark

Receipts over feelings.

We measured the same five things across 1,840 Foyer customers, before and after they moved to a single thread. Average effect, 90 days in.

+43%
more leads captured
Webchat, missed calls, and after-hours all start landing in the inbox.
62%
faster first reply
28-second median — across all seven channels and the AI catcher.
5.0×
more reviews on Google
Sent at the close-the-job moment, when customers are still in the room.
11.4h
saved per week
Per owner, across owners we polled in 14-day exit surveys.
Source: Foyer benchmark · Jan–Mar 2026 · n=1,840Methodology & raw data → foyer.app/researchRead the case studies
Ready when you are

Where do you fit?

Pick a date and tell us your industry. We'll preload your demo with the same templates your peers use, and bring relevant numbers from the benchmark.

Maya from Foyer
20-minute walk-through · Portland (PT)
Open
Mon
12
Tue
13
Wed
14
Thu
15
Fri
16
Wed · 8 openings
9:00
9:30
10:00
10:30
11:00
1:00
1:30
2:00